These Terms & Conditions set out the rules that govern your account on ca997, including how you access the platform, how your wallet transactions are handled, and what we each agree to when you use the site. Access and eligibility depend on your local law and the eligible regions we serve — please read carefully before you proceed.
Account access rules
bKash & Nagad wallet terms
Bangladesh-eligible regions only
Published support routes
POLICY POSTURE
How These Terms Apply to Your ca997 Account
By opening an account on ca997, you confirm that you have read these Terms & Conditions and that you agree to them. These terms form the full agreement between you and us for use of this site. They apply each time you log in, make a wallet deposit through bKash or Nagad, access game rooms, or contact our support team. We may update these terms when our services change or when applicable rules in eligible regions require us to. When we do, we will reflect the updated version on this page. Continuing to use your account after an update means you accept the revised terms. If any part of the updated terms does not suit you, you should stop using the site and contact support to close your account. We do not retroactively apply new terms to transactions already completed. Your bKash or Nagad deposit history and your withdrawal records remain subject to the terms that were in place at the time of each transaction. If a specific section of these terms conflicts with a general section, the specific section applies. Any section found to be unenforceable does not affect the remaining sections, which continue in full force.
bKash
Nagad
Rocket
Account wallet
Bangladesh-eligible access
TERMS SCOPE
What Falls Inside and Outside These Terms
These Terms & Conditions cover four distinct areas of your relationship with ca997. Understanding what each area includes helps you know where to look when a question arises — whether it is about your account login, a bKash deposit, content you see on the site, or a service provided by a third party.
Account Access
Rules for registering, logging in, and maintaining your ca997 account are fully within scope. This covers your credentials, session security, and any account-level action you take while signed in — including requesting support or updating your details.
Wallet Transactions
Deposits made through bKash or Nagad, and any withdrawal requests processed through those same channels, are governed by these terms. The limits, verification steps and processing instructions shown inside your account wallet panel apply at the time of each transaction.
Site Content
Game rooms, table titles, promotional notices and editorial copy published on ca997 are within scope. We control the accuracy of this content, and we update it when circumstances change. Availability of specific game content depends on your eligible region.
Third-Party Services
Services operated by external studios or payment processors — including the networks that carry your bKash or Nagad transfer — are outside our direct Terms & Conditions. We are not liable for third-party outages, processing delays or policy changes made by those external providers.
YOUR CHOICES
Practical Actions You Can Take Under These Terms
These terms are not one-directional. You have clear, practical actions available to you at any point during your time with ca997. Your signed-in account area shows your full transaction history — every bKash deposit and Nagad withdrawal is logged there, and you can review it any time without contacting support. If your account details are incorrect — name, contact number, or wallet address — you can request a correction by reaching our support team through the channels published on this page. We will process corrections in line with the verification steps shown in your account. If you want to raise a question about how a specific term applies to your situation, our support team is the right route. Closing your account is also your choice: you can request it at any time, and we will process it according to the steps set out in the account section of these terms. No penalty applies for closing an account that is in good standing.
Review Your Records
Open your signed-in account panel to see a full log of your wallet transactions, including each bKash or Nagad entry. No support request is needed to access this history — it is available to you directly inside the account dashboard.
Correct Account Details
If any detail on your account is wrong, contact our support team with your account reference and the correction you need. We will follow the verification process shown in your account before making any change to sensitive fields.
Raise a Policy Question
If a specific clause is unclear or you want to know how it applies to your account situation, reach out via the support route listed in the Support section below. We respond to policy questions the same way we handle account queries — no separate process.
Request Account Closure
You can ask us to close your account at any time. Submit the request through the published support channel and follow the steps we confirm. Pending wallet balances are handled according to the withdrawal terms in effect at the time of your request.
CONTACT ROUTES
How to Reach Us About These Terms
If you have a question about any part of these Terms & Conditions — an account rule, a wallet transaction, or a clause that seems unclear — the routes below are the published ways to reach our team. Use the channel that suits your situation. We do not publish support hours or response-time commitments we cannot verify, so we ask you to use the route shown and follow the confirmation steps provided when you make contact.
Live Chat
The live chat button is visible on the site when you are signed in. Use it for account-specific term queries, including questions about your bKash or Nagad wallet entries. Follow the on-screen prompts to connect with a support agent.
Email Support
For written queries — such as requesting a copy of the terms applied to a past transaction or asking for a record correction — use the email address published in the site footer. Include your account reference so we can locate your records.
Help Centre
The published Help Centre on ca997 covers common term-related questions, including wallet limits, account closure steps and what happens when a transaction is disputed. Check there first before submitting a support request.
POLICY STANDARDS
How We Handle Your Account and Data Under These Terms
Our approach to account security, data retention and policy transparency is built around what you can verify yourself — not claims we make without evidence. Here is how each area works under these Terms & Conditions.
Data Handling
We collect only the information needed to operate your wallet and verify your identity for eligible-region access. We do not share your bKash or Nagad wallet details with parties outside those needed to process your transactions. Data handling follows the scope of our published Privacy Policy.
Cookie Use
Cookies on ca997 support session management, account login and site performance. They do not store your payment credentials. You can adjust cookie preferences through the browser settings on your mobile or desktop device; some features may not work correctly if cookies are fully disabled.
Account Security
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately using the live chat or email route shown in the Support section above. We will follow the account-lock steps set out in these terms.
Requesting Term Changes
You cannot unilaterally change the terms that apply to your account, but you can ask us to clarify or review a specific clause. Send your request through the published email channel with your account reference and the specific section you are asking about.
TERMS FAQ
Your Questions About These Terms, Answered
These are the questions we see most often about how the ca997 Terms & Conditions work in practice. Each answer points you to the specific account action or support route you need.
Do these Terms & Conditions apply to my bKash and Nagad transactions?
Yes. Every deposit or withdrawal processed through bKash or Nagad on your ca997 account is governed by these terms. The limits and verification steps shown inside your account wallet panel apply at the time of each transaction. Third-party network rules from bKash or Nagad are outside our direct terms.
What happens if ca997 updates the Terms & Conditions?
We update this page when the terms change. Continuing to use your account after an update means you accept the revised version. If you do not accept the new terms, contact support to request account closure. Past transactions remain under the terms that were active when they were processed.
How do I find out which terms applied to a past transaction?
Your transaction history is available in your signed-in account panel. For the specific terms version in effect on a past date, contact our support team by email with your account reference and the transaction date. We will locate the relevant version and respond through the same channel.
Can I correct a mistake on my account under these terms?
Yes. If your name, contact number or wallet address is recorded incorrectly, reach out via live chat or email with your account reference and the specific correction needed. We follow the verification steps shown in your account before updating any sensitive field.
Does account eligibility depend on where I am in Bangladesh?
Access to ca997 depends on your local law and the eligible regions we serve. We do not make legal determinations on your behalf. If access in your location is uncertain, check the eligibility section shown during account registration and consult local rules before proceeding.
How do I close my account under these Terms & Conditions?
Submit a closure request through the published live chat or email support route. We will confirm the steps you need to follow. Any pending wallet balance — whether linked to bKash or Nagad — is handled according to the withdrawal terms active at the time of your request. No penalty applies for closing a standing account.