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At ca997, your account data belongs to you — this policy explains exactly how we collect, use, and protect it. Access to our platform depends on your local law and eligible regions, and we want you to understand your rights before you proceed.
This Privacy Policy describes how ca997 collects and processes information when you use our platform, including when you register an account, make a deposit via bKash or Nagad, browse the lobby, or contact our support team. We collect only what we need to operate your account and deliver the services you request. The information we gather falls into two broad categories: information you provide directly — such as your account credentials, contact details, and payment method preferences — and information generated automatically by your device and browser as you navigate the site. We use this information to verify your account, process transactions through local payment rails like bKash and Nagad, and respond to support requests. We do not sell your personal data to third parties. Where we share data with payment processors or service partners, we do so only to the extent required for your transaction or account to function. Data shared with our payment partners — including wallet providers such as bKash and Nagad — is governed by their respective privacy terms in addition to ours. Your use of this platform and the applicability of this policy depend on your local law and eligible regions. If you have questions about how this policy applies to you, our support team is available to help clarify.
Understanding the boundaries of this policy helps you know exactly what we are responsible for and where other terms take over.
This policy covers all data collected when you register, log in, or manage your ca997 account — including your contact details, device information, and session activity recorded during your visit.
When you deposit or withdraw using bKash or Nagad, transaction records are processed under this policy as well as the terms of your chosen payment provider. We hold only the data necessary to confirm and reconcile your account wallet activity.
Your browsing behaviour within the ca997 lobby — including which game categories you open and how long you spend on a page — may be collected in aggregate to improve navigation. This data does not identify you personally.
Links to external sites, payment gateways, and game content providers operate under their own privacy terms. Once you leave the ca997 domain or interact directly with a third-party service, this policy no longer governs that interaction.
We have designed your account area to give you direct access to the information we hold about you. From your account settings page you can review the personal details on file, update your contact information, and check the payment methods linked to your wallet — including your bKash or Nagad connection. If you spot an error in your records, the account settings section is where you make the correction; changes take effect immediately in most cases. For anything that cannot be updated self-service — such as a request to understand what data we retain or to raise a question about how your information was used — our support team handles these requests directly. You can reach them through the contact routes listed on the site. We aim to respond to data-related queries within a reasonable timeframe, and we will tell you what information we hold and why we hold it. Where local law grants you the right to request deletion of your data, you can submit that request through the same support channel.
Open your account settings at any time to see the personal details, wallet connections, and transaction history we hold for your profile.
Update your contact information and linked payment methods — including bKash or Nagad details — directly from the account settings page without contacting support.
For questions about how your information is stored, retained, or shared, contact our support team through the published routes on this site. We will respond with a clear account of what we hold.
If you believe your data has been handled incorrectly or you want to exercise a deletion right under applicable local law, submit a request through our support channel and we will advise you on next steps.
If this policy raises questions you cannot resolve through your account settings, the following routes connect you directly with our team.
Open the chat window from any page on ca997 to speak with a support agent about your account data or this policy.
Visit the support section of your signed-in account for a direct form to submit data-related queries, including requests to review or correct your information.
Send a written query through the contact form on our support page. Provide your registered account details so we can locate your records and respond accurately.
We apply consistent data-handling practices across every part of your ca997 account, from sign-up through to transaction history.
Your account data is stored on secured servers for as long as your account remains active and for any period required under applicable regulations. When you close your account, we retain only what local law requires us to keep, then delete the rest.
We use cookies to keep your session active, remember your lobby preferences, and measure aggregate site performance. You can adjust cookie preferences through your browser settings at any time; some features may behave differently if essential cookies are disabled.
Access to your ca997 account is protected by your credentials, and we recommend keeping your login details private. If you notice unusual account activity, contact support immediately through the live chat or support page.
When this policy changes in a material way, we will post a notice in your account area. Continued use of the platform after a notice has been posted means you have had the opportunity to review the updated terms.
These questions cover the data and rights topics we hear most often from people using the platform.
We collect the details you enter during registration — your name, contact information, and account credentials. We also record the device and browser information generated automatically when you connect to the site. We do not collect more than we need to operate your account.
When you deposit or withdraw using bKash or Nagad, we record the transaction reference and amount against your account wallet. This data is used only to reconcile your balance and respond to any queries you raise. Your full wallet credentials are processed by your payment provider, not stored by us.
Yes. Open your account settings to review your personal details, wallet connections, and transaction history. For data not visible in your settings — such as support interaction logs — contact our team through the published support routes and we will provide a clear account of what we hold.
Most account details, including your contact information and linked payment methods like bKash or Nagad, can be updated directly from the account settings page. If a field cannot be edited self-service, raise a request through the support contact form and we will handle the correction.
We share data only with the service partners needed to operate your account — including payment processors for bKash and Nagad transactions. We do not sell your personal information. Partners receive only the data required for the specific transaction or service they provide.
Submit a deletion request through our support channel using the contact form or live chat. We will confirm what data we are required to retain under applicable local law and delete everything else. Eligibility and scope depend on the regulations that apply in your region.